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Maintaining the Client environment’s operations, setting goals, expectations, and team introductions all require a strong onboarding process. AWD offers five major types of IT support to ensure the performance of our clients’ IT infrastructure, which can be implemented on a per-need basis or as part of an IT management strategy.
All of our support services are managed by our licensed IT engineers and consultants. We have flexible hours, including after-hours service, and we guarantee same-day responses. Our services are completely expandable and have a set monthly fee.
The following support services are available to assist our clients with a wide range of IT issues:
IT Support Helpdesk: An ideal first point of contact for resolving minor issues, our telephone and email support services ensure that a line of communication between your employees and our IT technicians is always open.
Remote IT Support: Our IT specialists may remotely access your network devices (such as core infrastructure and workstations) to resolve minor difficulties.
Our fast response onsite support service can diagnose and resolve hardware-related issues on the spot, making it ideal for scheduled maintenance and emergency support.
Our Network Operations Center (NOC) team monitors all devices for appropriate operation, including firewalls, access points, routers, switches, and traffic usage.
Support for Security: Regulatory compliance assistance PCI, HIPAA
Are you ready for a partnership that can help you expand your business and lay the groundwork for future expansion?
Cutting-edge technology and innovative IT-solutions for modern businesses.
Room B26, 5/F, Tsuen Wan Industrial Bldg, Tsuen Wan, NT, Hong Kong.